Shipping policy
Shipping Policy
Processing & Dispatch
At Wolfpack Watches, we take pride in ensuring your order is securely packaged and swiftly dispatched. All orders are processed within 2-3 business days, excluding weekends and public holidays. Custom or pre-order items may have extended processing times, which will be noted in the product description.
Shipping Rates & Delivery Times
We offer the following shipping options:
- Standard Shipping (Australia) – 3-7 business days
- Express Shipping (Australia) – 1-3 business days
- International Shipping – Delivery times vary by destination, typically 7-14 business days
Shipping rates are calculated at checkout based on your location. Free shipping may be available for certain orders or promotions.
Tracking & Delivery
Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow 24-48 hours for tracking updates. If you experience any delays or issues, feel free to contact our support team.
Customs & Duties (International Orders)
For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the buyer and are not included in our prices or shipping fees. Please check with your local customs office for more information.
Lost or Delayed Shipments
While we work with trusted carriers, unforeseen delays may occur due to external factors such as weather, customs processing, or postal disruptions. If your order is significantly delayed or lost in transit, please reach out to us, and we will assist in resolving the issue.
Address Accuracy
Please ensure your shipping details are correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Contact Us
For any shipping inquiries, please reach out to us at info@wolfpackwatches.com.au