Terms of service

Terms of Service

Welcome to Wolfpack Watches! By accessing or using our website (www.wolfpackwatches.com), you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General

Wolfpack Watches is a veteran-owned business that designs and sells custom watches for the Australian Defence Force and Defence Industry. By using our site, you confirm that you are at least 18 years old or have permission from a parent/guardian to make a purchase.

2. Orders & Payments

  • All prices are listed in AUD and are subject to change without notice.
  • We accept major credit cards, PayPal, and other payment methods as listed at checkout.
  • Orders are not confirmed until payment is successfully processed.
  • In the event of an error (e.g., incorrect pricing, out-of-stock items), we reserve the right to cancel or modify your order with notice.

3. Shipping & Delivery

  • Shipping details, including estimated delivery times and rates, can be found in our Shipping Policy.
  • We are not responsible for delays caused by external factors such as customs, weather conditions, or courier disruptions.
  • International customers are responsible for any customs duties or import taxes applied by their country.

4. Returns & Refunds

  • Our return and refund policy is outlined separately in the Refund Policy section.
  • Customised or limited-edition watches may not be eligible for returns unless faulty.
  • Refunds will be issued in the original payment method after inspection and approval.

5. Product Warranty

  • Wolfpack Watches stands behind the quality of our timepieces. We offer a manufacturers warranty against defects, and adhere to the Australian warranty obligations.
  • The warranty does not cover damage caused by misuse, water exposure beyond the watch's rating, or unauthorised repairs.

6. Intellectual Property

  • All content on this website, including images, logos, and product designs, is the property of Wolfpack Watches. Unauthorised use or reproduction is prohibited.

7. Limitation of Liability

  • Wolfpack Watches is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • While we strive for accuracy, we do not guarantee that all product descriptions, images, or information on our website are error-free.

8. Changes to These Terms

  • We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page, and continued use of our site implies acceptance of the new terms.

9. Contact Information

For any questions regarding these Terms of Service, please contact us at info@wolfpackwatches.com.au